Frequently Asked Questions
Everything you need to know about your Uncommon James experience.
What materials are used in Uncommon James jewelry?
Our jewelry is primarily crafted from high-quality materials including 14k gold-plated brass, rhodium, and sterling silver. Each piece is designed to be delicate yet durable for everyday wear.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, avoid contact with water, perfumes, lotions, and harsh chemicals. We recommend storing your jewelry in its original pouch when not in use.
What is your return policy?
We accept returns on unworn and unused items within 30 days of the delivery date. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Once shipped, standard domestic delivery usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been submitted to our warehouse.